Customer Protection

Consumer Protection

Your satisfaction is our priority, and we strive to ensure a seamless shopping experience. In compliance with Romanian consumer protection laws, we provide our customers with access to the National Authority for Consumer Protection (ANPC) for any issues or concerns regarding their purchases.

Contact the ANPC: If you encounter any problems with your order, such as issues with product quality, delivery, or returns, and you are unable to resolve these directly with us, you can seek assistance from the ANPC. The ANPC is dedicated to protecting consumer rights and ensuring fair business practices.

How to Contact the ANPC:

  • Website: For more information and to submit a complaint online, please visit the Consumer Protection (ANPC) website.
  • Phone: You can also reach the ANPC by phone. Please refer to their website for the most up-to-date contact numbers.

We are committed to addressing any concerns you may have and encourage you to contact our customer service team at support@animeshop.com or by phone message or Whatsapp at +40 746 074 093 before reaching out to the ANPC. We value your feedback and aim to resolve any issues promptly.

Thank you for shopping with us and for your trust in our business.